Our Staff

• ensure our recruitment process filters only the best candidates who share our vision

• have a reward system for staff who follow our vision and delight our customers

• create a training program for every staff member to ensure their skills are up to date

• have a development program for every member of staff so they have direction and a clear career path

• treat every member of staff equally

Our Customers​

• check with our customers after every visit that they are happy with our service

• regularly ask our customers for feedback on our service by email, post and online through our website and review sites

• treat our customers as individuals and tailor their service to suit their needs

Our Business​

• analyse our services quarterly to ensure we remain current in our offerings

• comply with all legislation to protect our staff and customers

• be as flexible as we can be and wherever possible, say yes to our customers and not no whenever we can

• do what we say we will to do and where we fail, compensate our customers

• ensure our staff and customers are seen as individuals at all times and treat them with respect, honesty and integrity,